Cancellation Policy

We understand that plans change, and we try to make cancelling an order with Herazumiko as straightforward as possible.

Cancelling Before Shipment

If you need to cancel your order, please contact us as soon as possible at info@herazumiko.com with your order number. If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.

Cancelling After Shipment

If your order has already been shipped by the time you request a cancellation, we will not be able to stop the shipment. In this case, you may return the item once it arrives in accordance with our Refund and Returns policy, and your right of withdrawal as an EU consumer.

Order Changes

If you would like to change an item, size, or shipping address after placing an order, please contact us right away at info@herazumiko.com. We will do our best to accommodate changes, but we cannot guarantee this once an order has entered processing or shipment.

Cancellations Initiated by Us

In rare cases, we may need to cancel an order ourselves, for example due to stock unavailability, a pricing error, or a suspected fraudulent transaction. If this happens, we will notify you as soon as possible and issue a full refund for any payment already made.

Contact Us

If you need to cancel or make changes to your order, please reach out to us at: